Shipping policy

FREE SHIPPING for orders over $75 

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Currently shipping within the mainland US only 

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

We recommend downloading the Shop app to conveniently track your order. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please feel free to contact us at info@havenhillcollection.com with your name and order number, and we will look into it for you.

 

Delayed in transit/No tracking info

If there is no update of the tracking info for more than 15 business days (from the time given in the logistics website tracking info), the buyer shall contact info@havenhillcollection.com, via Chat with Us button, or leave a message in Contact menu link for a solution. Note: this clause is not applicable for special time periods, abnormal circumstances or occurrences such as holidays, covid-19, extreme weather conditions, or other unusual situations. Please know we will always do what is within our power to get you your items as quickly as possible! 

 

Refunds, returns, and exchanges

We accept returns postmarked up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@havenhillcollection.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Please review our full Return & Refund Policy here: www.havenhillcollection.com/policies/refund-policy

 

If you have any further questions, please don't hesitate to contact us at info@havenhillcollection.com.

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